Zoom is not working! Common Zoom Issues

We're sorry to hear you're having Zoom Issues. Below are a few common zoom issues and ways to resolve them:


Why can't I get into the Zoom breakout rooms?

There will be breakout exercises and team activities as part of your Kingdom Seekers Membership. Our team will automatically place you into a separate breakout Zoom room for these exercises and activities. If you have joined using a Chromebook or Chrome OS, you cannot join breakout rooms and miss this integral part. We encourage you not to use a Chromebook or Chrome OS..


My Zoom isn't working. How do I uninstall it to reset it?

If Zoom isn't working for you, we often find that uninstalling and reinstalling it helps. Here is an article on how to do that.

https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom


My iPhone isn't loading to Zoom; what do I do?

Please go to your phone's web browser settings and ALLOW pop-ups.

Make sure you have the Zoom App downloaded on your phone. These two steps will allow your iPhone to load Zoom.


Why can't I get my Zoom video to work?

Although Zoom videos don't work for many reasons, we find this article very helpful to our customers.

https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working

If Zoom isn't working for you, we find that often uninstalling it and reinstalling it helps. Here is an article on how to do that.

https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

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